![]() Do you know what’s inside? Can you find things when you need to? Can you imagine any reason why some items are in there? My intention is not to embarrass you, but to exhort you….it can be done. Please open your desk drawer or briefcase or handbag. Here is a typical office workspace before & after 5S. Sort, Set in order, Shine, Standardize and Sustain Seiri, Seiton, Seiso, Seiketsu, and Shitsuke If I deliver only 1 defective product per 1,000 units, the customer who has purchased one unit from me & experiences the defect, will neither pat me on the back, nor accept statistics as an excuse! 5S Together they are a powerful tool to reduce costs, improve customer satisfaction via near-zero defects & hence, improve profits. Model (Define, Measure, Analyze, Improve & Control) is the bedrock of Six Sigma. It is a disciplined set of techniques to eliminate defects, (target is 3.4 defects per million opportunities, or 3.4 DPMO) & dramatically increase profits. It involves continuous improvement ( kaizen), respect & flow. It aims to provide optimal value to the customer, thru maximum value creating processes, with zero waste. This is not an academic paper on Lean Six Sigma, rather, a guidance on the immense benefits we can derive from implementing even a few ideas. Can all of us use the concepts of Lean & Six Sigma for better deliverables & higher profits? QUALITYĭifficult to define, but its presence (absence) is easily felt, often with serious long-term implications. I have never seen such discipline.” Captain Nathan Algren, describing the Japanese in the movie, The Last Samurai. “From the moment they wake, they devote themselves to the perfection of whatever they pursue. (By Professor Manohar V Dansingani, B.Com(Hons.), DBF, ACMA, CSCA, CSSBBP, MCSI) Introduction To Lean Six Sigma ![]()
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